Answer customers instantly, day or night
The 9pm enquiry got answered from your own content, qualified and booked. You read about it at breakfast.An AI assistant that answers questions, qualifies leads and handles support around the clock, tailored to your business. We train it on your own products, docs and tone, then shape it with the people who know your customers best.
You agree the outcome, we build it, and you get the hours back to grow the business.
What it frees you up for
For businesses that want every enquiry answered in seconds and every lead followed up while their team focuses on the work only people can do. Your assistant handles the routine and routes each conversation to the right next step.
A chatbot shaped around your business.
The gap between a generic bot and a useful assistant is what it knows and who shaped it. That’s the part we do.
Trained on your business
Your products, prices and policies (a WooCommerce catalogue, your help docs, your best email replies) so the answers are yours.
Shaped by your best people
We work with the people who know your customers best (your top sales and support staff) so it answers the way they would.
Works with what you’ve got
Whether it is a fresh build or a chatbot you already run (Zoho SalesIQ, Intercom and the like), we make it sound like you.
The result is a chatbot your customers find useful. It is on hand day and night, answering in your voice.
What it looks like in practice
- 01
Website chatbot that qualifies the lead and books the call for you
- 02
Shop assistant trained on your product catalogue: answers “which one’s right for me?” and points to the right product
- 03
24/7 support agent trained on your help docs and past replies
- 04
Internal “ask the company” assistant over your own documents
- 05
Booking and triage that routes each enquiry to the right place
Jobs this service takes off your plate
Each playbook is this service set up around one job, with the messages, timing and handovers already worked out.
See one fire, end to end
A simulated reference flow showing the checks, safe stop and audit trail we’d specify before a build.
- After-hours enquiryA new patient calls once you’ve closed.
- AI receptionist answersIt answers common questions and offers to book.
- Appointment bookedThey choose a slot; your calendar updates.
- Reminders scheduledSMS + email reminders queued to cut no-shows.
- Front desk notifiedThe team sees the new booking in the morning.
Simulated example, not a real client
Deliverables
- Answers from day onea live assistant deployed on your site and in the tools you already use
- You sign it offwe test it on representative questions and you approve how it sounds before it goes live
- Approved answers onlyit uses your chosen sources and escalates anything outside them
- You own what we builddocumented, portable and yours to keep
- You see what it’s doinganalytics on what it handles and the leads it captures
How we’d build it
- 01
Tell us what to automate
Tell us what you’d automate in your own words. Two minutes starts a free review of the work.
- 02
Get a free plan & quote
We review it and return a clear scope and fixed price for you to approve.
- 03
We build & hand over
We design, build and test it, then hand over a working system. Optional ongoing support.
Hands-off for you. Fully yours and in your control.
You approve every launch
You approve the plan and build before it touches your business, then sign off the launch.
It hands control back when unsure
If it’s unsure, it routes the decision to a person with the context attached.
It frees your team for valuable work
AI handles the busywork; your people handle the judgement and the relationships.
Goes well with
Want to see the data behind every conversation: what people ask, where they drop off?
Guides on exactly this
Clear reads on how it works, what it costs, and where to start before you commit to anything.
- 01Informational
CRM automation for UK small businesses: where to start
- 02Pricing guide
How much does an AI website chatbot cost? (2026 UK)
- 03Comparison
AI answering service vs human answering service UK
- 04Buyer education
AI receptionist for clinics: what it handles
- 05How-to
Automated lead follow-up that stays human (UK)
- 06Pricing guide
Automated lead follow-up: DIY vs done-for-you costs
- 07Comparison
ChatGPT vs a custom AI chatbot: when each wins
- 08Comparison
AI receptionist vs hiring a receptionist (2026 UK)
Every step, on the record.
Every aircraft carries a black box that records the whole flight. It’s what investigators trust. Your Autopilot has one too: every action logged, backed up and reversible. You keep a clear view of every job it handles.
- Every action, loggedEach step the Autopilot takes is written down with a timestamp: a full flight record you can read.
- Backed up before it actsA backup is saved before each change, preserving the previous state of your data.
- Undo anythingA restore point on every step means any action can be rolled back to the saved state.
- 08:59:14Autopilot · engagedsession opened
- 09:41:02invoice #1183 · reminder sentbackup written
- 09:41:57enquiry “Priya K.” · replied + bookedlogged
- 09:42:10Monday report · delivered to 3 inboxeslogged
- 09:43:33duplicate contact · mergedrestore point saved
Questions about this service
An off-the-shelf bot runs a generic script. We train yours on your own products, docs and prices, and shape it with the people who know your customers best so it answers like a member of your team.
Get started
Automation you can track, then trust.
Tell us what you want to automate. You get a free plan and a fixed quote to approve before anything gets built.
Fixed price you approve firstYou own everything we buildPause or cancel anytime