Terms of Service

These Terms of Service (“Terms”) govern the relationship between Turing Automate (“we”, “us” or “our”) and you, our client (“you” or “your”), when we plan and build AI automation work for you.

By engaging us (for example, by accepting a quote, signing off a project scope, or asking us to begin work) you agree to these Terms. If you do not agree with them, please do not proceed with our services.

We plan and build AI automation, including AI agents and chatbots, workflow automations, custom AI integrations, and reporting automation. We are a done-for-you service: we design, build, test and hand over the work.

The exact services we provide to you are defined in your project scope and the quote we agree. We will only carry out the work set out in that agreed scope. Anything outside it is a new piece of work and may be subject to a separate quote.

We work to a clear, fixed scope agreed in advance. Before we begin, we give you a written plan and quote describing what we will build, what you will receive, and the price.

Quotes are valid for the period stated on them. If your requirements change after we have agreed a scope, we will talk it through with you and, where the change affects the work or price, provide a revised quote for your approval before continuing.

Fees are set out in your quote. Unless we agree otherwise in writing, invoices are payable within the period stated on the invoice.

Where a project is delivered in stages, we may invoice at agreed milestones. We may pause work on overdue accounts. Any third-party costs (such as software subscriptions, API usage or hosting) are your responsibility unless we have expressly agreed to cover them.

To deliver your project well, we rely on your cooperation. You agree to provide, in good time, the access, information, content and approvals we reasonably need, for example, access to the tools and accounts we are automating, and timely responses to our questions.

You confirm that you have the right to give us access to any systems, data and accounts you ask us to work with, and that doing so does not breach any agreement you have with a third party. Delays in providing what we need may affect timelines.

On full payment, you own the specific deliverables we build for you under your project: the automations, configurations and custom work created for your business.

We retain ownership of our own tools, methods, templates, frameworks and know-how: the general building blocks and expertise we bring to every project. Nothing in these Terms transfers that underlying intellectual property to you, and we remain free to use it on other work. Third-party software and platforms remain subject to their own licences.

Each of us may learn confidential information about the other during our work together. We will keep your confidential information private, use it only to deliver your project, and not disclose it to others except as needed to do the work or as required by law.

This does not apply to information that is already public, that you have made public, or that we are legally required to disclose.

We will carry out our services with reasonable care and skill. We will do our best to deliver work that meets the agreed scope.

Beyond that, and to the extent the law allows, our services are provided “as is”. We do not guarantee any specific business outcome, result or level of performance, and we do not warrant that automations will be uninterrupted or error-free, particularly where they depend on third-party tools, platforms or AI models outside our control.

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss, or for loss of profits, revenue, data or business, arising out of or in connection with our services.

Our total liability to you in connection with any project will not exceed the total fees you have paid us for that project. Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, such as liability for death or personal injury caused by negligence, or for fraud.

These Terms apply from when you engage us until the project is complete or the engagement ends. Either of us may end an engagement by giving written notice if the other materially breaches these Terms and does not put it right within a reasonable time of being asked.

If an engagement ends, you will pay for all work completed and any costs we have committed to up to that point. The sections on intellectual property, confidentiality, disclaimers and liability continue to apply after the engagement ends.

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction.

We may update these Terms from time to time. The version that applies to your project is the one in effect when we agree your scope. The current version, with its “last updated” date, is always the one published on this page.

If you have any questions about these Terms, please get in touch at [email protected].